Shipping policy

Shipping Policy

Last updated: August 11, 2026

At TidyNook, we work to get your order to you as quickly and reliably as possible. Please review our shipping information below before placing your order.

Shipping Time

Our standard estimated shipping time is 3–7 business days.

Business days are Monday through Friday and do not include weekends or public holidays.

Please note that shipping times are estimates and may occasionally be affected by circumstances outside of our control, such as carrier delays, severe weather, holidays, or unusually high order volumes.

Order Processing

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

When your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Orders cannot always be changed or canceled once they have entered the fulfillment process. If you need to make a change, please contact us as soon as possible at support@tidynookstore.com.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address associated with your order when available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us and we will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please double-check your:

Full name
Shipping address
Apartment or unit number, if applicable
Postal or ZIP code

If you notice an error in your shipping information, contact support@tidynookstore.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed Orders

While most orders arrive within the estimated 3–7 business day timeframe, occasional delays may occur.

If your order is taking longer than expected, please check your tracking information first. If you still need assistance, contact us at support@tidynookstore.com and include your order number.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location.
Ask household members or neighbors if they received the package.
Contact the shipping carrier for additional delivery information.
Contact us if you still cannot locate your order.

We will work with you to review the situation and determine the appropriate next steps.

Damaged Orders

If your order arrives damaged, please contact us at support@tidynookstore.com as soon as possible.

Include:

Your order number
A description of the issue
Clear photos of the damaged product and packaging

We will review the issue and work to make it right.

Shipping During Holidays

Shipping carriers may experience increased volume during holidays, promotional events, and other busy periods.

During these times, orders may take slightly longer than the standard estimated delivery timeframe.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact:

TidyNook
Email: support@tidynookstore.com