Refund policy
Last updated: August 11, 2026
At TidyNook, we want you to be happy with your purchase. If you're not completely satisfied with your order, we offer a 30-day return policy.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In its original packaging, when applicable
- Accompanied by proof of purchase or your order number
To start a return, contact us at support@tidynookstore.com.
Please do not send an item back without first contacting us. Once your return request is approved, we will provide you with the necessary return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us at support@tidynookstore.com as soon as possible. Please include your order number and photos of the item so we can review the issue and make it right.
If the item was damaged, defective, or incorrect due to an error on our part, you will not be responsible for return shipping costs.
Return Shipping
For standard returns that are not the result of a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable unless the return is due to an error by TidyNook.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returned packages that do not include tracking.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund to your account.
Exchanges
The fastest way to receive a different item is to return the item you currently have and, once the return is approved, place a new order for the desired item.
If you received the wrong item or need assistance with an exchange, contact support@tidynookstore.com.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, or altered after delivery
- Items returned more than 30 days after delivery
- Gift cards
- Items specifically marked as Final Sale
If you're unsure whether your item is eligible for a return, contact us before sending it back.
Cancellations
If you need to cancel or change your order, contact us at support@tidynookstore.com as soon as possible.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
Contact Us
For any questions regarding returns, refunds, exchanges, or your order, please contact:
TidyNook
Email: support@tidynookstore.com